Operator / data controller
Yang Ding · Individual operator
SMMRoute · smmroute.com
Support, billing and privacy: support@smmroute.com
1. Operator and agreement
SMMRoute is operated by the operator identified below. By creating an account or placing an order, you agree to these terms. You must be at least 18 and legally able to contract. If acting for an organization, you must have authority to bind it. Do not use the service if you disagree.
2. What we provide
We provide an online marketplace for automated social media promotional services, including followers, likes, views and community members, delivered through third-party fulfillment providers. These are digital services, not physical goods. We are independent of the social platforms listed in the catalog.
Automated metrics are not a promise of genuine personal interest, organic engagement, revenue, ranking or permanent retention. Platforms may remove activity or restrict accounts. Review and comply with their rules before ordering.
3. Accounts and order requirements
Provide accurate account and billing information, protect login credentials and API keys, and report unauthorized use to support. Submit only valid public targets you are authorized to promote. Keep targets public and unchanged during delivery. Avoid overlapping orders for the same target. We do not need your social media password.
4. One-time service balance
You choose the USD amount to purchase within the limits shown before payment. Each purchase requires your authorization for the displayed checkout amount. There is no subscription, automatic renewal or automatic top-up. Orders deduct the quoted price from your balance when accepted.
Balance is a non-transferable right to purchase SMMRoute services, not a bank account, investment or withdrawable wallet. Purchased balance has no scheduled expiry while your account remains open. Account closure and eligible refunds are handled below; mandatory legal rights remain unaffected.
5. Payments and taxes
Where available, Waffo Pancake provides the hosted fiat checkout and acts as merchant of record for that transaction. The seller shown on its checkout or receipt handles that payment under the applicable checkout terms. Cryptomus processes cryptocurrency invoices where offered. We do not receive or store full payment-card numbers or security codes.
The cashier displays the final amount and applicable taxes or charges before authorization. Your SMMRoute purchase specifies the service balance to be credited. Cryptocurrency network charges do not add balance. Balance is credited only after verified payment confirmation; returning to the website alone does not confirm payment. Never pay an expired invoice without checking its status.
6. Delivery, cancellation and refill
Each service lists its target type, quantity range, estimated start and delivery time, and any refill window. Estimates may change with demand or platform conditions. A submitted order may not be cancelable once fulfillment starts. Refill covers only eligible drops under the selected service's stated conditions; it is not a lifetime guarantee.
An order that cannot begin, or the eligible undelivered part of a canceled or partial order, is refunded to your service balance using the final fulfillment record. Contact support if the displayed delivery does not match your order.
7. Refunds and billing disputes
For Waffo fiat balance purchases, request a refund within seven days if the purchased balance remains entirely unused. Duplicate charges and confirmed billing errors are eligible for correction. Used balance and correctly completed services are normally non-refundable, except for defective or misdescribed services or where law requires a remedy.
Email support with your account email, transaction or order ID and reason. We verify payment ownership and usage before approval. Approved fiat purchase refunds are returned through the original payment method; processor and bank timing varies. Cryptocurrency returns require separate security and network review. We aim to acknowledge requests within two business days. Contacting us does not limit your bank-dispute, withdrawal or other mandatory consumer rights.
If local law provides a cooling-off period for digital services, it remains available unless a legally valid exception applies. Merely using the website does not automatically waive it. The Refund and Refill Policy gives further order-specific details.
8. Acceptable use
Do not use the service for illegal activity, fraud, impersonation, harassment, exploitation, non-consensual content, rights infringement or manipulation of elections or public processes. Do not submit stolen payment credentials, attack our infrastructure, evade account restrictions or misrepresent purchased activity. Reseller/API use must comply with these terms and the applicable platform rules; it does not authorize sharing account credentials.
9. Content and intellectual property
You retain rights to your content and grant us a limited permission to process submitted links and order data only as needed to deliver, support and secure the service. You must have the necessary rights and permissions. Our software, branding and catalog presentation remain protected; these terms do not transfer ownership or grant rights in third-party platforms.
10. Suspension and account closure
You may request closure through support. We may restrict access for material breaches, fraud, security threats or legal requirements. Active orders, refunds and record-retention obligations must be resolved before closure. If we discontinue your service without your breach, we will arrange a remedy for unused prepaid value. Suspension does not remove refunds or other rights required by law.
11. Liability and applicable law
To the extent permitted by law, services are provided as available without a guarantee of uninterrupted access or a particular business result. We are not liable for indirect or consequential losses, and our aggregate liability is limited to fees you paid us during the preceding twelve months. These limits do not exclude fraud, deliberate misconduct or any liability that cannot lawfully be limited.
Applicable mandatory law, including consumer protections and access to competent courts in your place of residence where required, prevails over these terms. Contact support to seek an informal resolution; there is no mandatory arbitration clause or waiver of statutory remedies.
12. Privacy, changes and contact
Our Privacy Policy explains how account, order and payment data is processed. Material changes to these terms will be announced on the website or to your registered email at least fourteen days in advance, unless urgent legal or security needs require earlier action. Changes do not retroactively change an already accepted order. Invalid provisions do not invalidate the remainder. Contact the operator below for support, refunds, privacy or security questions.