Automatic balance refunds
If a supplier rejects an order before accepting it, the reserved charge is returned automatically to your SMM Route balance. If an order is formally marked partial or cancelled, any eligible undelivered amount is reviewed and credited according to the supplier's final charge data.
Refill-eligible orders
A refill can be requested only when the selected route displayed refill protection, the order is inside that route's refill window, and the target remains public and unchanged. Refill does not apply to losses caused by platform removal, username changes, private targets or overlapping orders.
Completed orders
Completed promotional delivery is non-refundable. Engagement behavior after delivery, changes in platform metrics and organic results are outside the scope of the service.
Crypto deposits
A confirmed crypto deposit is credited to your SMM Route balance. Blockchain network charges are not credited. Withdrawal or return of unused balance is subject to manual security and compliance review and may not be available in every jurisdiction.
How to request help
Contact support with your SMM Route order ID, target link and a concise description. Do not place a second order for the same target while a review is open.